ISO 9001: 2008 ACCREDITED
In 2009 Francis Hanna & Company was awarded the ISO 9001:2008 accreditation.
This is an internationally recognised standard for an organisation's internal Quality Management System. In short, this means that we take our internal systems, policies and procedures very seriously to ensure that quality is guaranteed in relation to all of the services we provide.
FRANCIS HANNA & CO - QUALITY POLICY
The Partners of Francis Hanna & Co Solicitors are conscious of the need to:-
Achieve, sustain and improve the actual high Quality of services provided in a manner that will continually meet the stated need of our Clients in a cost effective way.
Provide a documented assurance to Clients that the intended level of service will be, is being and has been achieved.
Establish and maintain a commitment to continual improvement in Quality Performance, Objectives and targets which comply to relevant Legislation and in house programmes.
To achieve these objectives the Partners of Francis Hanna & Co Solicitors have decided to implement a Quality System conforming to BS EN ISO 9001:2000 as detailed in the Quality System Policy Manual.
The Quality system will be used by all staff from the 01/01/2009 on all commissions, where Legal Services are provided by Francis Hanna & Co Solicitors (hereinafter called "the Practice"). The Partners delegate the task of developing the Quality System to the Quality System Manager and its implementation to all staff.
Compliance with the requirements of the documented Quality System is mandatory for all staff.